Returns & refunds
Effective October 28, 2026 · The Sticker Smith
Everything we print is made to order, and you check it on your proof before it prints.
Returns and refunds are for defects only
Your proof shows exactly what we'll print: size, shape, material, quantity, spelling and layout. Once you approve it, that's what we print. We can't take back or refund an order because you changed your mind, ordered the wrong size or quantity, or missed a mistake on the proof.
What counts as a defect
A printing problem on our side: the print doesn't match the proof you approved (wrong size, shape, material or cut, or color clearly off from the proof), a misprint or smudge, or fewer pieces than you ordered. We reprint defective items free. If we can't reprint them, we refund those items.
What isn't a defect
Anything that was on the proof you approved, such as spelling, phone numbers, dates or layout. Artwork problems we pointed out before printing that you chose to print anyway, such as low resolution. Small color differences between your screen and paper, and small trim shifts of about 1/16 inch.
How to report a defect
Within 14 days of delivery or pickup, email thestickersmith@gmail.com with your order number and photos, or call (510) 634-8203. Keep the prints until we've sorted it out.
Cancelling an order
Before you approve your proof, you can cancel for a full refund. Once you approve it, your order goes to print and can't be cancelled.
Refunds
Refunds go back to the card or account you paid with, within 5 business days of our decision. Your bank may take a few more days to post it. This policy doesn't limit any rights you have under the law.